Milford: 248-685-1150
Brighton: 810-220-0015
  

Return Policy

Rottermond Jewelers will accept authorized returns ONLY within 15 days from your purchase/shipping date for any online purchase. In store purchase refund policy is 7 days. All refunds/exchanges will be processed after Rottermond Jewelers inspects and verifies the condition of the return. Items must be returned in their original unworn condition. UNWORN watches may only be returned with un-issued warranty and ALL ORIGINAL PACKAGING can be returned or exchanged. Removing any labels or not returning any documentation will void this return policy. If it is determined by Rottermond Jewelers that, there is any kind of damage such as scratches, marks, blemishes, or alteration of any kind on the item, item box, booklets, and any additions item (promotional gifts) which came along with the purchased item, we will not accept the return, in which case the customer will be liable for all shipping and handling fees for returning the item to him/her. We will not refund shipping and handling cost.

Items may either be mailed back to Rottermond Jewelers to the address below once you have received an authorization or you could return the item to either store location. Your refund will be credited to your original form of payment. Returns take up to seven business days to process upon receipt of an item. If you have any questions about return procedures, please email sales@rottermond.com and will be happy to assist you. Certain items, however, are FINAL SALE:

  • Personalized items such as initial rings, name bracelets, engraved or monogrammed jewelry
  • Custom jewelry that was made for you
  • Special Orders that were ordered in a special size or items that we do not normally stock
  • Jewelry items that were altered for you

Please insure your return package against loss in transit. Rottermond Jewelers cannot take responsibility for lost packages, or for receiving packages that are damaged while in transit.

Returned items should be shipped to: CDD, P.O. Box 763, Milford, MI 48381

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