Milford: 248-685-1150
Brighton: 810-220-0015
  

Policies and Warranties

SALES AND USE OF TAX – If merchandise is shipped out of the State of Michigan, Rottermond Jewelers is not responsible for collecting Michigan sales tax. The Customer may be liable for an out of state use tax and is required to complete Out of State Delivery of Goods Tax Form, which is provided by Rottermond Jewelers.

GEMSTONE DAMAGE AND DISCLAIMER AND ENHANCEMENT DISCLOSURE – Rottermond Jewelers uses special care in the handling and setting of gemstones. Rottermond is not responsible for damage that may occur to any enhanced stones, pressure or heat sensitive stones, stones with fractures, or fragile/brittle stones, as there is an inherent risk in handling and setting them. Gemstone purchasers should be aware that natural gemstones are processed from the time they are extracted from the earth by one or more traditionally accepted gem and jewelry industry practices. All colored gems have probably been subjected to a stable and possibly undetectable enhancement process to improve color and/or stability. Such enhancements may include, but are not limited to; heat treatment, irradiation, HPFT, clarity enhancement and impregnation. All relevant information will be available for these clients.

CENTER STONE WARRANTIES – Rottermond Jewelers cannot be responsible for the loss of the center stone, or any primary stone, or any from any item we sell or repair. Please consult your insurance agent for information about how to insure your important pieces of jewelry against such a loss or damage. We will, upon request, provide you with an appraisal for any item we sell.

WARRANTY – Three year warranty on all custom jewelry purchased at Rottermond Jewelers. Designer Jewelry purchased at Rottermond Jewelers is limited to the manufacturer’s warranty.

TIMEPIECE AND JEWELER REPAIRS – Have a one year warranty. Overhauls of a timepiece have a one year warranty for the movement only. No exterior parts can be warranted, including crystal, stem, crown, and bracelet.

ROTTERMOND JEWELERS PLEDGE CONCERNING CONFLICT DIAMONDS – We pledge to only buy conflict-free stones from suppliers that comply with the Kimberly Process Certification and United Nations resolutions concerning conflict diamonds.

YOUR OFFICIAL ROLEX JEWELER – All new Rolex timepieces are covered by a 5 Year Manufacturer Warranty. If available, a loaner Rolex timepiece will be offered to clients to use while full services are being performed. Upon the expiration of the 5 Year Manufacturer Warranty, Rottermond Jewelers offers one complimentary refinishing.

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