Rottermond Privacy, Shipping, Service,
Gift card, loose diamond and return policies



PRIVACY POLICY
DIAMOND GUARANTEE
POLICY CHANGES
WEBSITE LINKS
CHILDREN ON WEBSITE
DISCLOSURE OF INFORMATION STATEMENT
SHIPPING POLICIES
TRACKING YOUR ORDER
ITEM AVAILABILITY
SHIPPING TO AN ALTERNATE ADDRESS
GIFT PACKAGING
REFUNDS AND RETURN POLICIES
CONDITIONS OF RETURNS
RETURN TIME
LOOSE DIAMONDS
PAYMENTS ACCEPTED
DEBIT CARD POLICY
PRODUCT AVAILABILITY AND PRICING
PAY PAL
CUSTOMER SERVICE HOURS
ROTTERMOND GIFT CARD REDEMPTION
LOOSE DIAMOND PRICING EXCEPTIONS

PRIVACY POLICY
Our policy was last updated on 19tht day of Januaryr 2011.

We want you to know how we handle the information you send us via the internet. Our policy is your guarantee that any personal information given to Rottermond will remain private. Any personal information gathered will not be sold to any third party for any reason. Rottermond only collects personal information from customers in order to process billing and fulfill orders. We are committed to keeping your personal information private.

DIAMOND GUARANTEE
Rottermond Jewelers has one of the best guarantees, warranties and customer service in the industry.We offer:

  • Free Lifetime Sizing**
  • Free Engraving and Appraisal
  • Free Cleaning and Lifetime Inspections
  • Free Certification and Insurance Appraisal
  • Free Lifetime Option to Upgrade. Trade in any Rottermond Jewelers diamond and we will apply the current market value*
  • $150 credit towards the purchase of a wedding band. All we ask is that you join our Engagement Announcement Section, “After the Yes”.

*Market value based on Rottermond Jewelers current website price of a comparable diamond.
**Within one size of original ring size.

POLICY CHANGES
Rottermond will occasionally update its privacy statement to reflect changes in procedures. When Rottermond posts a change, the date reflected on the policy will change. Rottermond may request personal information to:

  • Process an order.
  • Verify your identity for payment authorization.
  • Contact you regarding your order.
  • Ship your order to you.
  • Allow you to apply for financing or insurance.
  • Send you news from Rottermond that may you request.
  • Enter you in a contest, if you request.

Your personal information will be used only for processing your order with your credit card company and for expediting shipment of your order with an appropriate carrier. Your name, address or e-mail will not be sold to any mailing list firms.

WEBSITE LINKS
Rottermond is not responsible for privacy statements on website links away from the Rottermond website.

CHILDREN ON WEBSITE
Rottermond does not collect information on persons under 18 years of age. We ask that children not submit information to us without the clear consent of a parent or guardian.

DISCLOSURE OF INFORMATION STATEMENT
If required by law, court order, or in the good faith belief that disclosure is advisable, we may disclose your information.

SHIPPING POLICIES
Rottermond Jewelers ships only within the United States due to import/export regulations and taxes.

We will ship your items by United States Postal Service (USPS). Depending on the value of your package, it will be shipped out Insured or Registered mail with signature required. Clients requesting expedited service will receive their packages via Express mail which also requires a signature. We urge all clients to inspect their packages for damage or tampering before signing for a carrier, acknowledging receipt.

If you are not home when USPS attempts to deliver your package they will leave a note instructing you that it is being held at the post office. Photo identification will be required to claim your package. Providing your e-mail address will allow us to send you tracking information. You may also track your shipment on the USPS official web site at www.usps.com.

ORDER AMOUNT
Service
Delivery Time
Item Value
Cost
Insured Mail
3-5 Days
Under $500
$10
Registered Mail
5-7 Days
Over $500
$30
Express Mail
Overnight - 2 Day
$0 - $50,000
$30

 

GIFT PACKAGING
All jewelry will be shipped in an impressive Rottermond jewelry box.

To protect your jewelry against theft or damage, read about insurance coverage for your jewelry or loose diamonds.

REFUNDS AND RETURN POLICIES
If your jewelry selections do not meet your expectations, we are pleased to offer a 7 day return policy. To return or exchange an item, simply follow these steps:

  1. Call Rottermond customer service at 248.685.1150 ext. 16 to obtain a return authorization (“RA”) number.
  2. Include all the original packing materials with your shipment.
  3. Send the package by registered or insured mail in a plain box (include diamond certificate, if appropriate). Insure the package for the full value of the invoice, plus shipping charges. Rottermond is not responsible for items lost or damaged during shipping. We do not insure packages on returns. Packages returned without an RA number marked on the outside will be refused.
  4. Clearly print your name, address and RA number on the outside of the package, and mail the package to:
    Rottermond Web, Return Dept. attn: Rebecca
    351 N. Main Street, Milford, Michigan 48381

    Please be careful not to write Rottermond Jewelry, diamonds, or the value of the enclosed items on the outside of the package, as this invites possible theft.

CONDITIONS OF RETURNS

  1. An item may be returned 14 days following the date shipped from Rottermond.
  2. The RA number must be marked on the outside of the package.
  3. Item must be returned in the same condition as sent. Damaged items cannot be accepted and will be returned without a refund.
  4. The original Rottermond tag must still be on the item in order for refunds to be processed; otherwise, no refund or exchange will be accepted. Merchandise will be returned to you.
  5. If the item is a diamond, the diamond certificate for that diamond must be returned as well. If the original certificate is not included, the cost of replacing the certificate will be charged against the refund/exchange.
  6. If the item is a gift and the recipient chooses to return it, they must follow the same procedure of obtaining an RA and shipping procedures, as mentioned above.
  7. Custom work, personalized items, and engraved items cannot be refunded unless there is an error made by Rottermond.
  8. Shipping and insurance charges are refunded if the return is a result of an error made by Rottermond.

RETURN TIME
All requests for refunds/exchanges will be processed after our gemologist inspects and verifies the condition of the return. Returns take five to seven business days to process upon receipt of an item. If you have any questions about return procedures, please call 248.685.1150 and they will be happy to assist you. All procedures must be followed, with no exceptions.

LOOSE DIAMONDS
All loose diamonds purchased from Rottermond will be sent free of charge. Please call a customer service representative to let us know that we should be expecting your diamond. We will pay for the shipping and insurance to mail your diamond back to you. Please follow the same shipping procedure as outlined under Shipping Policy, above.

PAYMENTS ACCEPTED

  1. Certified bank checks, money orders, and personal checks are accepted. All jewelry will be shipped after funds have cleared for personal checks, which generally takes between five and seven business days.
  2. Make all checks payable to Rottermond and send payments to:
    351 N. Main Street
    Milford, Michigan 48381
  3. Indicate your purchase order number on your check.
  4. We accept payment by all major credit cards, including VISA, MasterCard, Discover, and American Express through PayPal.com, our online partner
  5. Payments made by credit card will not be entitled to our 2% cash discount. Arranging payment through PayPal is fast and safe.
  6. Bank wires receive a 2% discount.
  7. We accept debit cards, subject to our Debit Card Policy, outlined below.

DEBIT CARD POLICY
If the price of your order exceeds the daily charge limit on your debit card, we will notify you, as this will prevent us from processing your order. What you can then do:

  • Continue your order by processing a bank wire transfer
  • Continue by providing a credit card.
  • Contact your bank and request an increase in the daily limit.

PRODUCT AVAILABILITY AND PRICING
If an item is on backorder, our representative will contact you by e-mail within 24 hours of receiving your order. If you cannot or do not want to wait for the backorder, our representative will personally help you find another item.

Infrequently, data may be inaccurately displayed on our website due to system error. Every attempt is made to avoid these errors, yet they may occur from time to time. We reserve the right to correct an error when one does occur. We do not honor inaccurate or erroneous prices. Our prices can change without notice.

PAY PAL
To avoid risks of accepting credit cards, yet still allow customers the freedom to make their purchases by credit card, we accept major credit cards through PayPal.

CUSTOMER SERVICE HOURS
If you have any questions about Rottermond or its policies, please contact our Customer Web Service during business hours, 11:00 a.m. to 5:00 p.m. EST, Monday through Friday. Our phone number is 248.685.1150 extension 15 and the e-mail address is sales@rottermond.com.

ROTTERMOND GIFT CARD REDEMPTION POLICY

Rottermond Promotional $25 Gift Cards such as the ones given out for donations and charitable events will expire 12 months from the hand written Issue Date on the back of the card and have no cash value. This gift card is redeeemable for merchandise sold at the Brighton and Milford Rottermond locations only.

LOOSE DIAMOND SEARCH PRICING EXCEPTIONS
These exceptional prices are for new purchases of loose diamonds only and are intended to be more than competitive with other web sales, yet be available from a highly reputable source. Prices valid for cash or bank transfers only and no trade-ins considered. Call 248.685.1150 to make quick and easy payment & delivery arrangements.